Support

Questions about Nodion, a deployment or your account? Your message goes to the engineers who build and run the platform. We answer in English and German.

How to reach us

• Email: support@nodion.com
• Ticket: If you have an account, open a ticket in your customer area at app.nodion.com/tickets/new. It goes straight to an engineer, and you follow the answer there.

Guaranteed response times come with the support plans.

Status and docs

• Platform status: status.nodion.com
• Docs: guides for apps, databases, storage, the MCP server and the API in the docs.

Nodion in ChatGPT and Codex

With the Nodion plugin you deploy straight from ChatGPT and Codex: start a one-click app from the catalog, publish a site you write in the chat, or deploy a Git repository you already connected, then check status, URL and logs. The plugin is published by Nodion GmbH. More in the MCP docs.

• Connect: add Nodion in ChatGPT or Codex, sign in or create an account on the Nodion page that opens, and choose the projects the plugin may use. Projects you create later are not included; connect again to add them.
• Revoke access: in the dashboard under Account, Security, Connected apps. Access ends immediately.
• What the plugin does not do: it has no tools to read or change environment variables or credentials, does not delete apps, databases or other resources, and does not change plans or take payments. Do those in the dashboard. Logs you ask for show what your app prints, so they can contain sensitive output. It cannot upload a folder from your computer; connect a Git repository instead, or use Claude Code or Cursor with a personal API key from Account, Security.

If something goes wrong, email us or open a ticket and include the app name and roughly when it happened. Never send us passwords or API keys.

Company

Nodion GmbH, Stuttgart, Germany. The full address is in the legal notice.